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If for some reason you’re not happy with the award(s) you’ve received, one of the most accommodating and comprehensive warranties in the industry is at your service:

  • If O.C. Tanner made it, it’s guaranteed for life. If there is something wrong with the item, please return it for repair or replacement.
  • All jewelry shipped from O.C. Tanner’s facilities in the United States, Canada, and Europe is guaranteed for life.
  • For all other awards purchased from O.C. Tanner’s facilities in the United States, Canada, and Europe, O.C. Tanner will replace the item if it has a defect in materials or workmanship as long as it is returned within five years of purchase.
  • This warranty is in addition to any manufacturer’s warranty. Please note exceptions for food, other perishable items, potentially hazardous items, a few premium watches, and gift cards, certificates, and vouchers.

    All food and plant items are guaranteed to be fresh. If they arrive damaged or appear to be defective, please contact O.C. Tanner.

    For returns involving potentially hazardous materials including items containing lithium batteries or gas powered machines (i.e., lawn mowers, chain saws, ATVs, scooters, gas powered camping equipment, etc.) please contact O.C. Tanner.

    Rolex, Baume & Mercier, Concord, Omega, Rado, Tag Heuer, Breitling, Cartier, and Ebel watches are covered by the manufacturer’s warranty exclusively.

  • Returns for Credit

    • Any award delivered by O.C. Tanner’s facilities in the United States, Canada, and Europe may be returned for full credit if the item is damaged or defective when you receive it.
    • Non-defective items, delivered by O.C. Tanner’s facilities in the United States, Canada, and Europe may be returned for full credit if they have not been customized or damaged and remain in original packaging.
    • Customized individual awards, delivered by O.C. Tanner’s facilities in the United States, Canada, and Europe may be returned for a 50% courtesy credit, which will be given if the award is returned within six months of the fulfillment date.
    • Due to the custom nature of many of the awards O.C. Tanner creates, the custom products we manufacture cannot be re-used for other clients. As a result, credit cannot be issued for entire custom orders produced in good faith based on a legitimate order.
    • Gift cards, certificates, and vouchers cannot be exchanged, replaced, or returned for credit.
  • Exchanges

    • If you are not fully satisfied with your award, delivered by O.C. Tanner’s facilities in the United States, Canada, and Europe you may have the option to return it for exchange within 90 days of receipt.
  • Undeliverable Awards

    • When a recipient cannot be located at the address provided, O.C. Tanner will notify the program administrator. If a correct address is then provided, O.C. Tanner will ship the award to the new address at O.C. Tanner’s expense.
    • If an individual award recipient is no longer eligible and the ordering client would like to repurpose the award for another event, please notify O.C. Tanner and the award will be shipped to the program administrator. If an individual award recipient is no longer eligible and the ordering client wishes to liquidate the award, O.C. Tanner will provide 100% credit for non-customized awards in original condition or provide a 50% courtesy credit for awards that cannot be returned to stock.
    • If O.C. Tanner has not heard from the ordering client within 30 days after notification of an undeliverable award, we will assume the client wants to have the award(s) in question returned to stock or liquidated. O.C. Tanner will then provide the appropriate credit.
  • Special Circumstances

    Awards delivered by in-country distribution partners:

    • The in-country distribution partner designation refers to awards that ship directly from local partners in some countries.
    • All awards delivered by in-country distribution partners are guaranteed by the manufacturer’s warranty only.
    • O.C. Tanner must be notified within three days of receipt for a full credit on damaged and defective awards delivered by other in-country distribution partners.
    • Credits will not be offered for non-defective items delivered by other in-country distribution partners.
    • Credits will not be offered on customized individual awards delivered by other in-country distribution partners.
    • Exchanges will not be offered on customized individual awards delivered by other in-country distribution partners.
    • No courtesy credit will be offered for ineligible recipients on awards delivered by other in-country distribution partners.
    • If O.C. Tanner has not heard from the ordering client within 7 days after notification of an undeliverable award by other in-country distribution partners, we will assume the client wants to have the award(s) in question returned to stock or liquidated.

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